Akixi call reporting, packed with insights to help you stay on top of your call performance and enable you to level up your service.

Akixi is an industry leading, cloud based call and contact analytics solution for Horizon that delivers unprecedented real time insights into call performance and team responsiveness, enabling you to deliver an ultra responsive customer experience. The best part? All the set up will be done for you.

Empowering your business with powerful call analytics and performance visibility, Akixi will deliver a comprehensive suite of real-time data and actionable insights. Enhance service levels, recapture lost opportunities, and manage teams more effectively through a simple, scalable, cloud based platform - with transparent pricing and rapid deployment.

Designed for small and mid-sized teams, Akixi delivers enterprise-style visibility without the cost or complexity of a contact centre. With no setup requirements and easy-to-use intuitive features, Akixi helps businesses recover missed revenue, improve team productivity, and make faster, smarter decisions.

Focus Sound, our AI-powered voice service will deliver polished, on-brand messaging and voicemails that can be tailored to your audience and your services.

Did you know, 90% of callers hang up in less than 40 seconds if greeted by silence? In today’s digital age, keeping customers engaged is an essential part of exceptional customer service. Focus Sound is the answer!

Focus Sound is a caller experience solution, which will allow you to create professional, AI-generated welcome greetings, hold music, messaging on hold, auto-attendant, interactive voice response (IVR) and call menu recordings, and mix them with licence-free hold music ready to play to queuing and holding callers.

A comprehensive collection of tools at your fingertips and all designed to elevate communication between your business and your customers. Simply enter your website address into Focus Sound’s powerful AI assistant, which uses information on your website to script bespoke recordings and pair them with tailored AI voices and phone call hold music recommendations.

You’ll get a national 03 number, giving your business a professional UK-wide presence

Small business with a big voice? Your national 03 number will provide a professional, national presence without being tied to a specific geographic location – particularly valuable for any business operating across multiple locations or keen to appear larger than they are.

Like other non-geographic numbers, 03 numbers can be easily redirected to any phone line, mobile, or call centre, giving you the flexibility in how you handle incoming calls.

And with your customers at the heart of all you do, an 03 number keeps the call cost down. 03 numbers are charged at the same rate as standard UK landline numbers (01 and 02), making them much cheaper to call and removing the barrier of premium call costs that could deter your customers from getting in touch.

Number management portal

The number management portal is a comprehensive web-based solution that will transform how you handle your telephone communications. The platform will enable you to route calls intelligently based on time of day, configure hunt groups to ring multiple destinations, and automatically divert calls when lines are busy or unanswered. With features like voicemail-to-email integration and custom greeting options, the portal ensures that every customer interaction is handled professionally and efficiently. 

Its key benefits centre around improved customer experience and operational flexibility. By ensuring calls reach the right person at the right time through smart routing and failover options, you can significantly reduce missed calls and maintain high service standards.

Like other non-geographic numbers, 03 numbers can be easily redirected to any phone line, mobile, or call centre, giving you the flexibility in how you handle incoming calls.

And with your customers at the heart of all you do, an 03 number keeps the call cost down. 03 numbers are charged at the same rate as standard UK landline numbers (01 and 02), making them much cheaper to call and removing the barrier of premium call costs that could deter your customers from getting in touch.