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With your number management portal
 

Our Number Management Portal is a web-based control centre that hands your team complete control over how inbound calls are handled. There's no need to change your phone system or buy hardware; you can configure routing rules, set time-of-day behaviour, upload professional greetings, and capture voicemail straight to inboxes.

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Your dedicated business phone number

The number management portal is a comprehensive web-based solution that will transform how you handle your telephone communications. The platform will enable you to route calls intelligently based on time of day, configure hunt groups to ring multiple destinations, and automatically divert calls when lines are busy or unanswered. With features like voicemail-to-email integration and custom greeting options, the portal ensures that every customer interaction is handled professionally and efficiently. 

Its key benefits centre around improved customer experience and operational flexibility. By ensuring calls reach the right person at the right time through smart routing and failover options, you can significantly reduce missed calls and maintain high service standards.

Intelligent call routing

The portal’s routing engine lets you model the way real people work. You can create time-of-day rules so calls behave differently in-hours, out-of-hours, or on weekends. Build hunt groups that ring several destinations (and increase answer rates), and set automatic divert-on-busy or divert-on-no-answer rules so callers never hit a dead end. 

These controls reduce missed calls and long queues, and make service consistent across teams and sites. For most customers, the portal supports multi-destination hunts (for example, up to four destinations during working hours and three out-of-hours), making it simple to keep callers moving to a live person.

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Always connected

Business continuity is built in. If your primary destination is unavailable, calls automatically fail over to an alternate line, a mobile, or another site, so customers always get through. When a call can’t be answered, voicemail recordings are delivered to chosen email addresses, so nothing is lost and follow-up is accountable.

Because the portal is web-based, managers can change call flows or failover targets instantly from any internet-connected device, ideal for hybrid teams or when an unexpected outage occurs.

Professional first impressions

How your business sounds on the phone matters. The portal supports bespoke, time-based greetings (in-hours, out-of-hours, and voicemail) and can integrate with Focus Sound for professionally recorded messages that reinforce your brand.

Consistent greetings and routing create a single, recognisable caller experience across all touchpoints, which is crucial when first impressions determine whether a caller stays, converts, or moves on.

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An overview of the number management portal

Why you need the number management portal

Missed calls aren’t just annoying, they’re expensive. UK SMEs lose over £1.6 billion every year because enquiries go unanswered. That's a staggeringly high number, and can be easily solved by ensuring someone is at the end of the call queue.

Put the power to fix issues where it belongs: with the people running the day-to-day. The Number Management Portal lets managers set time-based rules, create hunt groups, and flip failover destinations in moments, no IT ticket required. It’s quick to learn and built for the real-world messiness of lunch breaks, holidays and home-working.

The payoff is also immediate: callers hear a consistent, professional voice, which will boost customer satisfaction. Your front-of-house team will follow up faster, and marketing gains clearer visibility into which channels drive contact.

In a nutshell, our Management Portal is a light-touch to set up and heavy-hitting on results.

Benefits the number management portal

No missed opportunities

Voicemails land immediately in your inbox for fast, trackable follow-up and automatic failover routes. This combination stops enquiries disappearing into a backlog and protects revenue when systems or people are unexpectedly unavailable.

Brand-aligned caller experience

Professionally produced messages ensure every caller hears the same high-quality welcome whether it’s in-hours, out-of-hours, or during a campaign. That consistency builds trust and makes your business feel organised from the very first ring.

Faster answers through intelligent routing

By matching who rings and how your teams actually work, the portal makes sure the caller reaches the right person, first time. Callers get through faster and your teams handle more in less time.

Operational agility for your teams

Tasks that previously needed an IT ticket: routing edits, holiday cover, emergency diversions etc. are now handled in minutes by managers from any device. The result is fewer mistakes and a team that can react to real-world changes without slow processes.

Better measurement and control

Voicemail logs and simple routing rules make it easier to spot patterns like peak-time bottlenecks or queues that keep getting abandoned. Instead of relying on hunches, you’ll know what needs fixing and can make small tweaks that have a big impact on service.

Frequently asked questions

Is the management portal difficult to use?

No. The interface is built for non-technical users.

 

Does the portal require daily updates?

No. Once your routing rules are set, they work automatically. You only log in when you want to make changes or review settings.

How quickly can we go live with the management portal?

Provisioning is typically fast; many customers are live within one to two working days.

How does the number management portal work and is it secure?

It is a secure, web-based tool that lets you set routing rules, create hunt groups, upload voicemail greetings, and manage voicemail-to-email settings.

Can voicemail be sent to multiple people?

Yes. Voicemail-to-email can be configured to deliver messages to one or several inboxes so the most appropriate team sees and acts on enquiries immediately.

How many destinations can a hunt group include?

The portal supports multi-destination hunts to increase answer rates. Typical configurations allow up to four destinations in-hours and three out-of-hours, but your exact limits can be confirmed during setup.

What happens during an outage or when staff are remote?

Failover routing automatically sends calls to pre-configured backup destinations (mobiles, alternate sites, or other lines). Because rules are editable from anywhere, managers can update routing in real time to reflect staffing changes or incident responses.

Can the portal help with marketing or campaign tracking?

Yes, the portal makes it simple to pair numbers with campaigns. For deeper analytics, the portal can work alongside reporting tools such as Horizon reporting or Akixi to provide additional insight.

Resources

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