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With Focus Sound
 

Focus Sound is a next-generation, AI-powered professional messaging solution that allows your business to deliver polished, consistent, and on-brand voice content across phone systems. Whether it’s auto-attendants, voicemail, queue announcements, or seasonal promotions, Focus Sound provides broadcast-quality audio using synthetic voices indistinguishable from human actors.

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Your dedicated business phone number

The number management portal is a comprehensive web-based solution that will transform how you handle your telephone communications. The platform will enable you to route calls intelligently based on time of day, configure hunt groups to ring multiple destinations, and automatically divert calls when lines are busy or unanswered. With features like voicemail-to-email integration and custom greeting options, the portal ensures that every customer interaction is handled professionally and efficiently. 

Its key benefits centre around improved customer experience and operational flexibility. By ensuring calls reach the right person at the right time through smart routing and failover options, you can significantly reduce missed calls and maintain high service standards.

Dynamic and diverse voice library

Ensure a professional, tailored caller experience for every interaction. Focus Sound offers over 600 ultra-realistic synthetic voices across 60+ languages and accents, including a range of tones and genders. This means every message aligns perfectly with your brand identity and audience expectations.

Even better, Focus Sound is a fully managed voice branding service. From initial script consultation to final message delivery, we’ll handle the entire process. All you need to do is provide the message, content, or brief, and our team will manage the rest - from voice selection and recording to production and integration.

Plus, most of our message services are delivered within 24 hours of approval. This rapid delivery means you can respond quickly to changes in business hours, promotions, compliance requirements, or urgent communications.

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Seamless voice integration

Ensure a professional, tailored caller experience for every interaction. Focus Sound offers over 600 ultra-realistic synthetic voices across 60+ languages and accents, including a range of tones and genders. This means every message aligns perfectly with your brand identity and audience expectations.

Even better, Focus Sound is a fully managed voice branding service. From initial script consultation to final message delivery, we’ll handle the entire process. All you need to do is provide the message, content, or brief, and our team will manage the rest - from voice selection and recording to production and integration.

Plus, most of our message services are delivered within 24 hours of approval. This rapid delivery means you can respond quickly to changes in business hours, promotions, compliance requirements, or urgent communications.

Seasonal campaign scheduling

Keep audio messaging relevant and responsive to your business needs. Focus Sound automates message changes by date, time, or season.

This means you can plan ahead for holiday greetings, seasonal campaigns, time-of-day service changes, or promotional events. This automated scheduling ensures the right message plays at the right moment without manual intervention whilst also enabling targeted, time-sensitive communications.

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Why you need Focus Sound

Fast fact: 74% of customers say their perception of a business improves when phone interactions are professional and on-brand. 

Missed calls aren’t the problem - missed opportunities are. Poor or inconsistent audio creates a weak first impression, undermining your brand and reducing caller trust. Outdated or irrelevant messages frustrate customers, while silences or generic hold music waste time that could be used to inform or sell. For multi-site businesses, inconsistent messaging damages brand integrity and confuses customers. And without analytics, you have no proof that your messages are even working! 

These problems are tuned out through Focus Sound. This service transforms phone audio into a commercial asset. With professional voiceovers, rapid updates, centralised control, and multilingual options, every caller hears a polished, brand-aligned experience. 

Engaging hold messages reduces abandonment and opens up revenue opportunities, while built-in licensing and reporting protect your brand. In a nutshell, Focus Sound turns everyday phone calls into moments that drive trust, consistency, and growth.

Benefits of Focus Sound

Licensed music options

Reinforce brand identity and improve caller satisfaction with pitch-perfect music. Focus Sound grants access to high-quality, royalty-free background music, taking the “please hold” experience further than silence or default tracks.

Royalty-free, brand-aligned audio assets

Gain full access to a library of effects, transitions, and ambient audio that can be paired with messages, enhancing the overall experience of calls and reinforcing brand identity.

Scriptwriting support

Takes the pressure off internal teams whilst ensuring effective communication that improves customer experience. The Focus Group team will provide expert copywriting assistance for voice scripts, making your hold messages clear, on-brand, and legally sound.

Seasonal & promotional content support

Keeps messaging aligned with business objectives and marketing activity, whilst ensuring that every caller hears timely, relevant, and engaging information. Focus Sound enables quick creation and scheduling of audio content for seasonal events, marketing campaigns, or time-limited offers.

Online management portal

Let your team manage voice branding with minimal effort. Focus Sound provides a simple web interface to submit, track, and review messages, making updates easy and accessible without technical support.

Frequently asked questions

Do I need technical knowledge to use this?

No. Focus Sound is fully managed by our team. You simply provide the brief or approve the script, and we handle everything else.

Will this slow down or affect phone systems?

Not in any way. Audio files are uploaded like any other system prompt, with zero impact on performance.

Is Focus Sound difficult to set up?

Not at all. It’s cloud-based and integrates seamlessly with Focus Group’s hosted voice services. No hardware or on-site installation is required.

What do you get out of the box?

Access to 600+ AI voices in over 60 languages, scriptwriting support, licensed background music options, and a management portal for scheduling and reviewing your messages.

Do I need to use all the features?

Not at all. You can start with one or two messages and expand over time, choosing only the features that benefit your business.

How long does it take to produce a message?

Most messages are delivered within 24 hours of script approval, with urgent updates possible even faster.

Can I have messages in different languages?

Yes. Focus Sound supports over 60 languages and regional accents, making it easy to serve multilingual or diverse audiences.

Is this available to all customers?

Yes. Focus Sound works with Horizon, SIP, and most hosted voice or contact centre solutions offered by Focus Group.

Can I use my own scripts or music?

Absolutely. We can use your existing content or help you create new scripts and select music that aligns with your brand.

Can I schedule messages in advance?

Yes. Messages can be scheduled by date, time of day, or season to match business hours, campaigns, or special events.

Resources

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Want to know more about the fantastic features you’ll receive?

Click here to explore all the services included in your Power Up package.