Power Up your Business Essentials | Focus Group

Keen to keep your business running smoothly? We’ve got your back.

We’re always working to ensure your business continuity so we’re enhancing your services with an even greater level of protection and support. Say hello to the Power Up your business essentials pack; a comprehensive bundle of enhanced support services now available to your business.

Whether you’re having issues with your phone lines or your router develops a fault, the Power Up your business essentials pack means we’ll be by your side to keep your business connected, supported and running smoothly 24/7. Giving you the freedom to focus on what matters most.

03 number

Your dedicated business phone number

The number management portal is a comprehensive web-based solution that will transform how you handle your telephone communications. The platform will enable you to route calls intelligently based on time of day, configure hunt groups to ring multiple destinations, and automatically divert calls when lines are busy or unanswered. With features like voicemail-to-email integration and custom greeting options, the portal ensures that every customer interaction is handled professionally and efficiently.

Its key benefits centre around improved customer experience and operational flexibility. By ensuring calls reach the right person at the right time through smart routing and failover options, you can significantly reduce missed calls and maintain high service standards.

Focus Sound

AI powered voice

Did you know, 90% of callers hang up in less than 40 seconds if greeted by silence? In today’s digital age, keeping customers engaged is an essential part of exceptional customer service. Focus Sound is the answer!

Focus Sound is a caller experience solution, which will allow you to create professional, AI-generated welcome greetings, hold music, messaging on hold, auto-attendant, interactive voice response (IVR) and call menu recordings, and mix them with licence-free hold music ready to play to queuing and holding callers.

A comprehensive collection of tools at your fingertips and all designed to elevate communication between your business and your customers. Simply enter your website address into Focus Sound’s powerful AI assistant, which uses information on your website to script bespoke recordings and pair them with tailored AI voices and phone call hold music recommendations.

Akixi insights

Comprehensive call reporting

Akixi is an industry leading, cloud based call and contact analytics solution for Horizon that delivers unprecedented real time insights into call performance and team responsiveness, enabling you to deliver an ultra responsive customer experience with zero setup hassle.

Empowering your business with powerful call analytics and performance visibility, Akixi will deliver a comprehensive suite of real-time data and actionable insights. Enhance service levels, recapture lost opportunities, and manage teams more effectively through a simple, scalable, cloud based platform - with transparent pricing and rapid deployment.

Designed for small and mid-sized teams, Akixi delivers enterprise-style visibility without the cost or complexity of a contact centre. With no setup hassle and easy-to-use intuitive features, Akixi helps businesses recover missed revenue, improve team productivity, and make faster, smarter decisions.

Router Assurance

Router Assurance is a simple and cost-effective service designed to help your business avoid the inconvenience should your router develop a fault.

If this occurs, contact our support team and we’ll simply send you a replacement at no extra cost, minimising downtime and keeping your operations running smoothly.

Why is Power Up your business essentials needed?

The new Power Up your business essentials pack is the ultimate safeguard for keeping your business running without interruption. Designed with reliability in mind, it offers a comprehensive range of indispensable support services to enhance your protection and ensure business continuity. From phone line issues to router malfunctions, Power Up ensures that expert help is available around the clock so your business stays connected and operational 24/7.

This proactive approach lets you focus on what truly matters - growing your business - while we handle the technical bumps along the way.

Why are we adding Power up your business essential to your service?

In an era where customer expectations are ever-increasing and evolving, we’re here to make sure your business stays connected.

Included within your new Power Up your business essentials pack, you’ll find powerful support services to eliminate costly downtime should your router fail, absorbing any unexpected Openreach charges and 24/7 technical assistance to keep your systems optimised, secure, and performing at their best every single day of the year.

Together, these services make Power Up your business essentials a smart investment for any business that values reliability, continuity, and complete support.