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Focus Group becomes a unicorn with new investment from Hg
Focus Group secures new investment from Hg to accelerate its position as a leading technology provider for SMEs.
Insights & news
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What is a virtual agent? Definition, examples and business benefits
Discover what a virtual agent is, how power virtual agents, voice agents, and text agents work, and the business benefits of using virtual agents to...
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Focus Group and Mitchells & Butlers: Raising the bar for Digital Transformation in Hospitality
Discover how Focus Group partnered with Mitchells & Butlers to deliver a large-scale digital transformation across 1,700 hospitality venues.
Voice
CX platforms explained: meaning, examples, and why they matter
Learn what customer experience (CX) is, why it matters, and how every interaction shapes customer satisfaction and loyalty.
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VPN solutions for businesses
Discover why VPN solutions for business are essential for secure, flexible connectivity. Learn how VPNs work, the types available, and how to choose...
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Slow and steady wins the race: Practical tips for gradual AI adoption
Learn how to adopt AI at your own pace, with step-by-step guidance for getting started from Focus Group.
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The changing face of customer experience
Today’s customers expect seamless experiences – and the right technology can help you deliver them. Read our blog to uncover the key tools you should...
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Focus Group invests in Hospitality
Focus Group are delighted to announce the launch of Focus on Hospitality – a new division developed to support the industry.
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The big IT dilemma: Internal vs. managed IT services
In this article, we look at the pros and cons of having an internal or outsourced IT department.
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The importance of IT support for small businesses
Discover how small business IT support is vital to improving productivity and powering growth.