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Focus Group becomes a unicorn with new investment from Hg
Focus Group secures new investment from Hg to accelerate its position as a leading technology provider for SMEs.
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What is a virtual agent? Definition, examples and business benefits
Discover what a virtual agent is, how power virtual agents, voice agents, and text agents work, and the business benefits of using virtual agents to...
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Focus Group and Mitchells & Butlers: Raising the bar for Digital Transformation in Hospitality
Discover how Focus Group partnered with Mitchells & Butlers to deliver a large-scale digital transformation across 1,700 hospitality venues.
Voice
CX platforms explained: meaning, examples, and why they matter
Learn what customer experience (CX) is, why it matters, and how every interaction shapes customer satisfaction and loyalty.
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VPN solutions for businesses
Discover why VPN solutions for business are essential for secure, flexible connectivity. Learn how VPNs work, the types available, and how to choose...
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Slow and steady wins the race: Practical tips for gradual AI adoption
Learn how to adopt AI at your own pace, with step-by-step guidance for getting started from Focus Group.
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The changing face of customer experience
Today’s customers expect seamless experiences – and the right technology can help you deliver them. Read our blog to uncover the key tools you should...
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Focus Group invests in Hospitality
Focus Group are delighted to announce the launch of Focus on Hospitality – a new division developed to support the industry.
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The big IT dilemma: Internal vs. managed IT services
In this article, we look at the pros and cons of having an internal or outsourced IT department.
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The importance of IT support for small businesses
Discover how small business IT support is vital to improving productivity and powering growth.
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The economics of cloud adoption: Will it save you money in the long run?
Is cloud computing cheaper than on-premise solutions? Learn how cloud adoption can save you money long-term through lower IT costs and greater...
Insights
Hybrid work: How 5G is keeping teams connected
Explore how 5G is revolutionising business connectivity and unlocking faster communication smarter collaboration and future growth.
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Transform your business with innovative hospitality technology solutions
Explore advanced hospitality technology solutions with Focus Group. Enhance guest experiences with secure, fast, and reliable tech.
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The future is cloudy: a guide to cloud native applications
The future of your business is in the cloud, which means you’re probably going to need cloud-native applications to help keep everything neat and...
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Hotel Wi-Fi solutions for seamless connectivity
Discover reliable hotel Wi-Fi solutions with Focus Group. Ensure fast, secure, and seamless connectivity for guests and staff.
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Edge computing vs cloud computing
Edge computing vs cloud computing - which one would fit your business operations best?
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On-premises vs cloud computing
Discover the key differences between on-premises and cloud computing. Compare costs, scalability, and security to find the right solution for your...
Insights
Unleash the power of Microsoft 365: The apps revolutionising collaboration
Discover the 11 best Microsoft 365 applications that you're most likely not using and see how can they can skyrocket your productivity.
News
How do intrusion detection systems work?
What if you could detect a cyber attack before they became a serious problem for your business? Well that’s where intrusion detection systems come in.
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Artificial intelligence in recruitment and selection
Screen candidates, analyse resumes, conduct pre-employment assessments, and even create interview questions. See what AI can do for the recruiters.
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Cyber Security Awareness Month 2025
Discover Cyber Security Awareness Month 2025 with our in-depth guide. Get insights into this year's theme, cyber threats, and how to stay secure.
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The newest trend in cyber security: Zero-Trust Architecture
Zero-trust is the new cyber security buzzword being thrown around, but what does it actually mean? And is it worth implementing in your business?
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Interactive voice response
Interactive Voice Response (IVR) is a fully automated phone system feature designed to streamline routing of incoming calls with digit-enabled...
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The Internet of Things in Business: embracing the future of productivity
The Internet of Things is more than just a phase: it’s a way to predict the future, save lives and, with forward-thinking businesses, improve...
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PSTN switch off delayed to 2027: The lowdown for UK businesses
Following a recent announcement from BT, the PSTN switch off has now been delayed to 2027. Find out what this means for you and your business.
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What is Unified Communications?
We’re going back to basics on unified communications: what it is, how it works and how its solutions can transform your business.
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Move out of the way PSTN, fibre is coming through!
Prepare for an all IP future by making the switch to hosted VoIP to avoid the PSTN switch off.
Insights
What is the best small business phone system in the UK 2024?
A guide to choosing the best phone system for a small business, by one of the UK’s leading providers of essential business technology.
News
Are your call recordings GDPR compliant?
Ensure your calls are GDPR compliant, and understand the ethics and implications of GDPR for your business.
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Five ways the Internet of Things is revolutionising retail
Smart shelves, purchase tracking and loss prevention are just a few of the ways that the Internet of Things is revolutionising the retail industry.
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What is the Internet of Things (IoT)?
From toasters to thermometers, the internet of things connects everyday objects with the internet, allowing you to digitise the world around you.
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Should contact centre solutions be important to UK small to medium businesses?
Is it time for your SME to adopt a contact centre solution?
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Brighton & Hove Albion sign up Focus Group as key sponsor for 2022/23
Brighton & Hove Albion sign up Focus Group as key sponsor.
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Unified Communications: creating success for UK businesses in 2022
We explore current challenges businesses face in technology and collaboration, and how unified communication solutions can help you.
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Why a dedicated leased line is the answer for your UK business in 2022
Read our guide for everything you need to know about leased line connectivity for optimal business internet access.
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Understanding Cloud technology in the UK: cloud servers and solutions 2021
Undergo your digital transformation. Learn how to move you business to the cloud and what cloud technologies are available for you business.
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Avoid a traditional approach to information security awareness training
Information security awareness training is an effective way to educate employees, avoid traditional methods, we've got you covered.
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Hosted telephony: what is it and how does it work?
Hosted telephony uses VoIP technology to broadcast your voice over the internet. Discover the advantages of hosted telephony and how it benefits...
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SIP trunking: What is the difference between SIP trunking and VoIP?
What is SIP trunking? SIP stands for Session Initiation Protocol and is a way to make and end connections for data and voice transfers over the...
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The evolution of technology and the next generation
The evolution of technology has seen the growth of new devices, industries, and services, from cloud computing solutions to unified communications.
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The best VoIP phone system for UK businesses 2021!
Focus Group lays out everything you need to know about cloud-based phone systems and VoIP solutions to help you make the right choice for your...
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How secure is my password?
How secure is my password? From password manager software, random password generators to 2 factor authentication. Learn to keep your accounts more...
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What is the Dark Web, how do I access it, and what is found on Dark Web websites?
What is the Dark web and how dangerous is it? We dive into the contents of the dark web so you don't have to.