Uniting A4G LLP: Modernising communications across Kent offices

Industry

Financial Services

Challenge

A4G LLP, a chartered accountancy and advisory practice in Kent with over 30 years in business, was operating across two locations with an outdated ISDN telephone system. The legacy setup made it difficult to transfer calls between sites, identify incoming callers, handle multiple simultaneous calls, and accurately track call volumes. As the business expanded beyond 75 staff, these limitations were impacting operational efficiency and the overall quality of client service.

Results

After implementing FTTC connectivity and the Horizon cloud telephony system from Focus Group, A4G LLP unified communications across both Kent offices, enabling effortless call transfers between sites and to remote staff. The new system provides caller identification, supports efficient management of call traffic, and delivers comprehensive call analytics. This modern, user-friendly platform has boosted staff productivity, elevated client satisfaction, and reduced communication costs, delivering a future-ready solution for continued growth.

Key Product

Product one

75+

Users

30+

Years on business

Locations

Key benefits

The Focus team have always been amazing, they’ve got really quick response times and they’re always incredibly helpful about the services they provide us, and if we do ever have a query, their staff are really informative about the services we need.

Emma White

Co Managing Partner

About your Customer

A4G LLP is a Kent-based chartered accountancy and advisory practice, supporting ambitious business owners for over 30 years with proactive advice and practical support to help them grow and plan for the future.

The Challenge

As A4G LLP continued to grow, supporting ambitious business owners across Kent, their existing ISDN telephone system began to fall short. With two offices and over 75 staff, the inability to easily transfer calls, identify callers, and manage multiple concurrent calls created daily operational headaches. The outdated system also lacked robust call tracking, making it difficult to understand call volumes or ensure high standards of client service. These issues threatened productivity and the seamless client experience central to A4G’s reputation.

The Solution

A4G LLP recognised the need for a modern, reliable communications solution that could unify their two offices and support a growing, increasingly mobile workforce. After evaluating their options, they partnered with Focus Group to deliver an integrated upgrade. Focus Group installed FTTC connectivity at both locations, ensuring robust, high-speed internet as a foundation. The implementation of the Horizon hosted cloud telephony system transformed how calls were managed, allowing seamless transfers between sites and to staff working remotely. Emma White, Partner at A4G LLP, highlights the experience: “The Focus team have always been amazing, they’ve got really quick response times and they’re always incredibly helpful about the services they provide us, and if we do ever have a query, their staff are really informative about the services we need.” Staff quickly adapted to the user-friendly system, gaining access to advanced call features and comprehensive call analytics.

The Results

With FTTC connectivity and a cloud-based Horizon telephone system in place, A4G LLP now manages calls across two sites and to remote staff with ease. The unified communications platform has driven measurable improvements: productivity is up as staff save time on call handling, client satisfaction has increased thanks to more responsive communication, and call tracking provides valuable operational insights. The solution is scalable, easy to use, and cost-effective, supporting over 75 staff and setting the stage for future growth. After more than 30 years in business, A4G is now equipped with the technology and flexibility needed to deliver exceptional service in a dynamic business landscape.