The Challenge
Molton Brown, a British luxury fragrance and beauty brand, faced the challenge of keeping pace with the rapid evolution of retail technology and customer expectations. Their legacy MPLS network could not deliver the agility or reliability needed for seamless operations across multiple sites. As the business expanded and digital experiences became central to customer engagement, the risk of network downtime threatened both day-to-day operations and the ability to provide a consistent, high-quality retail experience.
The Solution
Seeking a future-ready approach, Molton Brown partnered with Focus Group to design and implement a fully managed SD-WAN, LAN, and Wi-Fi infrastructure, augmented by integration with their AWS cloud environment. This involved coordinating with several technology partners, including their existing MPLS provider, Retail Commerce Systems supplier, and Cloud Hosting partner. Focus Group provided a single point of accountability, streamlining communications and ensuring smooth service augmentation. The new infrastructure was deployed simultaneously across stores, warehouses, and offices, enabling secure and resilient POS connectivity as well as enhanced in-store Wi-Fi for digital experiences like the 'Fragrance Finder'.
The Results
Since the deployment, Molton Brown's retail operations are underpinned by a robust, cloud-managed infrastructure that supports critical business and POS systems without the risk of downtime. The agile environment has empowered staff to deliver elevated customer service and enabled the rollout of new in-store experiences, strengthening brand loyalty. By managing the transition across multiple partners and sites, Focus Group ensured minimal disruption, allowing Molton Brown to remain focused on delivering quality and care to its customers.
