The Challenge
Kurt Geiger, renowned for its creative vision and commitment to customer empowerment, operates over 150 international stores, including high-profile concessions in Harrods and Selfridges. As the business expanded, maintaining reliable and secure communication across this growing and complex technology estate became increasingly challenging. The need for a modern, scalable infrastructure became critical to support digital transformation, deliver seamless in-store experiences, and uphold the high standards expected by both customers and shareholders in the luxury retail sector.
The Solution
Recognising the need for a comprehensive update, Kurt Geiger engaged Focus Group to design and implement a future-proofed connectivity and telephony solution. The decision was shaped by Focus Group’s expertise in business telecommunications, IT support, broadband, and enterprise network solutions—all backed by a streamlined 'one bill' approach. Focus Group delivered a unified, cloud-based infrastructure that standardised technology across all locations, enabling centralised management and enhanced security. As Amina Begum, Senior Technology Service Manager at Kurt Geiger, shared: “We’re already seeing benefits thanks to all the new fantastic features we have. Meanwhile, connectivity is much faster and more reliable. This sets us up for more integrations down the line, which I have no doubt Focus will be able to deliver. Ultimately, this is great news for us, our customers and our shareholders.”
The Results
The partnership resulted in a robust, secure, and intuitive network and telephony environment for Kurt Geiger’s global operations. Key achievements included 99.99% network availability, centralised management for over 150 international sites, and a significant reduction in support tickets. Deployment speed was expedited, even in challenging retail locations, ensuring business continuity and operational efficiency. With a resilient technology foundation now in place, Kurt Geiger is set to pursue further innovation and deliver consistently exceptional experiences to customers worldwide.
